Mountain Living

Totem Cushion Cover

$69.90

Leaves Partner Warehouse in 2 - 3 days.

Product Summary:  

  • A pastel coloured cushion cover with patterns inspired by Aztec designs.
  • Soft, square cushion suitable for boho chic or Scandinavian homes
  • Minimalist design embodies the hygge lifestyle; pair with the Haase or Skag Cushion Cover, or stand out against other neutral cushions for contrast. 

Size & Fitting: 

  • Overall: L45 x W45 cm
  • Insert not included.

Care Instructions:

  • Hand wash recommended. Cold wash only.
  • Do not bleach.
  • Do not tumble dry. 
  • Do not dryclean. 

Page Content

 01. Delivery & Pre-orders

  1. Small items
  2. Medium sized items
  3. Bulky, heavy and/or fragile furniture items
  4. Shipping Charges
  5. Pre-ordered and Limited Edition items 

02. Change of mind returns

  1. Return Eligibility
  2. How to process your return

    03. Damaged or faulty returns

    04. Warranty Claim

    05. Freight Protection

    06. Cancellations

    07. Out of Stock Orders

     

    01. Delivery

    All orders from The Essence of Home are delivered during business hours. Delivery fees and times vary for different products and are calculated based on its weight and size, and the destination of your order.

    We're aware that furniture delivery costs are not cheap, and is often what deters people from purchasing. We want you to have the best shopping experience and decorate your space with our collection. That's why we pay up to 70% of your shipping fee so you don't have to go out of pocket on delivery charges! 

    The delivery price for each order is displayed during checkout under the retail price, and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. 

    If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.

    Please allow up to 3 business days for us to process and dispatch your order. In the case of made-to-order, hand-crafted or limited edition items, please allow 7-10 business days. Once dispatched for delivery, we will send you an email notifying this. Expected delivery time depends on whether there is stock, the handcrafted nature of production and whether it is an international brand. In most cases we expect delivery within 10-21 business days of placement of your order, depending on the postal address. We will endeavour to communicate with you every step of the way so you know your parcel's whereabouts.You are more than welcome to email us to enqu

    Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items, carriers may advise morning or afternoon for delivery. We will do everything possible to request that the logistic company contacts you in advance, but unfortunately, we cannot be held responsible if they do not facilitate such a contact. We do not accept liability for any loss, theft or damage to the products after delivery. 

    We are currently unable to cater to any additional delivery requests including, but not limited to: international shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location. We reserve the right to include or remove additional delivery requests should there be an opportunity to offer them.

    If you would like to arrange express delivery, please contact us before you order so we can manually quote you a price. Unfortunately, you cannot organise your own courier/pick up.

    Unfortunately, we cannot accept PO box addresses or deliver to Parcel Lockers as generally, our items are too large to be stored these locations. Most goods will be delivered by courier or specialist freight carriers directly to your door; some couriers may require a signature upon delivery, however, some couriers will also require an authority to leave. 

    Depending on the size of the items in your order, we utilise the following shipping and delivery methods:

    a. Small items

    Many lightweight items will be shipped via domestic logistics (such as Australia Post) or similar. You will be notified via email when your item has left our or our partner warehouses. Since we use a variety of shipping providers, we may not be able to provide live tracking of orders, but will continuously update your order status via email. Most small goods will require a signature upon delivery, however for certain couriers such as TNT, authority to leave may be required. If you are not at home during delivery, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).

    Some locations will dramatically increase shipping charges and/or increase the risk of loss or damages. In the event that we deem there is risk of either of these, we reserve the right to refuse delivery. You will still be able to choose to have your items delivered if you wish, however, we will not be held responsible of the insurance for, the loss of, and/or any damages to your good(s). It will also be your responsibility to pay the additional postage surcharge, and delivery times will not follow the timeframe as described above. 

    In some cases, smaller items may be shipped internationally, however it is the customer's responsibility to contact our customer care team in order for us to quote an international shipping price. International shipping is not offered for medium-sized to large furniture items.

    b. Medium sized items

    For medium-sized items such as chairs or flat packed furniture that cannot be shipped via domestic or small-parcels courier, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track their journey either online or via email notification. Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot accept any liability for late deliveries.

    Usually, our freight deliveries are sent straight to your doorstep (i.e. ground floor) and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. Please ensure you are home for delivery as there will be redelivery and futile fees of up to 70% of the total cost of delivered goods. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.

    If, for any reason, our shipping partner is not able to successfully deliver your order they may leave a card with further delivery instructions. In these situations, The Essence of Home reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping and storage costs).

    In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.). In such cases, The Essence of Home reserves the right to cancel an order. If you live in a remote area, please contact us first, via email or facebook messenger,  to check if your location may be subject to unusually high freight charges. In addition, The Essence of Home reserves the right to charge additional postage fee from you should yo uwish to proceed with the freight quote. 

    c. Bulky, heavy and/or fragile furniture items

    Large furniture items are mostly shipped using a two men delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. All delivery costs quoted are based on ground floor/front door basis, unless stated otherwise. It is the buyers' responsibility to make arrangement to carry the item up stairs. Our courier company does not offer delivery to up stairs.

    Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.

    Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you.

    In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.). In such cases, The Essence of Home reserves the right to cancel an order. If you live in a remote area, please contact us first, via email or facebook messenger,  to check if your location may be subject to unusually high freight charges.  In addition, The Essence of Home reserves the right to charge additional postage fee from you should you wish to proceed with the freight quote. 

    d. Shipping charges

    After selecting the product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the checkout page. The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart as shipping is calculated by the weight and size of each item. 

    We're aware that furniture delivery costs are not cheap, and is often what deters people from purchasing. We want you to have the best shopping experience and decorate your space with our collection. That's why we pay up to 70% of your shipping fee so you don't have to go out of pocket on delivery charges! 

    Free shipping is available only on selected products to selected areas. 

    e. Pre-ordered and limited edition items

    The Essence of Home showcases a wide range of pieces from local and international designers. Sometimes these products are labelled as 'Pre-order now' in anticipation of receiving a shipment. By pre-ordering products, we are placing you in the top of the shipping list when we receive stock. Please note that we can not estimate the exact shipment arrival date, as it varies from supplier to supplier, however, we expect it to be no longer than 4 weeks for shipment to arrive. We will always do our best to keep you updated on any stock updates from our suppliers. 

    Once the shipment has arrived, we will send you an email and dispatch orders within 2 business days. 

    If we anticipate the pre-order to take longer than 4 weeks, we will contact you personally to let you know. You will have the choice of waiting for the product, or receiving a credit note for the total sum of the products (excl. shipping cost). 

     

    02. Change of mind returns

    We want you to love the products you buy from us. However, since most of our products are not stored with us as we are an online-only retailer, we cannot accept most change of mind returns. Should you change your mind about an item you have made with us, please contact us within 14 days of having received it. We will let you know if we can accept your change of mind order within 12-24 hours. 

    Should you be eligible for a change of mind return, you will receive a store credit for the amount of the item (excluding shipping). Returns details will be sent to you via email. However, your returns will be subject to the following eligibility:

    Return Eligibility
    • We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with.
    • For health and hygiene reasons, the following items are not eligible for a change of mind return: towels, bed linen and pillows/cushions.
    • Items that were on sale or in clearance on the date of purchase are not eligible for a change of mind return.
    • Items in clearance present a "Sale" badge.
    • Items that are personalised, including gift cards, are not eligible for a change of mind return
    • Orders for commercial and/or non-domestic use are not eligible for a change of mind return
    How to process your return

    You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.

    You must contact The Essence of Home via the Contact Us page or email us at hello@theessenceofhome.co. Alternatively, you can contact us and include your name and order number on Facebook for us to help arrange the return for you.

    Please note: Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please use the packing material the item was sent with. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 50% of the value of the item.

    Credit Note

    Once we receive the returned items, we will issue your credit to the amount you paid for the order less any cost for shipping the items to you. Store credit voucher codes will be valid for one (1) year from the date of issue.  We will not accept returns delivered in person, depots, offices or warehouses.

     

    03. Damaged or faulty returns

    In the unlikely event that your item arrives damaged or faulty, you must notify The Essence of Home of any faulty or damaged goods within 48 hours of receipt of the goods on facebook messenger or email hello@theessenceofhome.co 

    Once we have received your advice of any faulty or damaged goods we will liaise directly with our Supplier/s to resolve the issue. Please also note any damage to the box as well when contacting us.

    You may be required to send us images of the damage for further assessment. The Essence of Home will give you the option to arrange a replacement for part/whole of the item (if available), or provide you with a store credit or a refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return an item before speaking to one of our specialists as you may be responsible for any additional expenses (e.g. shipping). We reserve the right to reject any parcels returned without notice.

    We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

     

    04. Warranty Claim

    The Essence of Home works closely with suppliers to ensure all products have appropriate warranties. If you have received damaged goods please contact our Customer Care Team at hello@theessenceofhome.co within 48 hours to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists as you may be responsible for any additional expenses (e.g. shipping). We reserve the right to reject any parcels returned without notice.

    We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

     

    05. Freight Protection

    For your peace of mind, we offer free freight protection/insurance on all orders placed on theessenceofhome.com.au subject to certain eligibility conditions. Our free freight protection provides coverage in the unlikely event that your order is lost or damaged beyond repair during transit.

    Free Freight Protection Eligibility
    • We consider an item ‘damaged in transit’ if it arrives in an unacceptable state due to mishandling or improper packaging while in the possession of the courier, prior to delivery at your specified location.
    • We consider an item ‘lost in transit’ if it never arrives at your specified location due to misadventure or mishandling, or escape from broken or otherwise inadequate packaging, while in the possession of the courier.
    • It does not constitute a ‘loss in transit’ if, in our reasonable opinion, the delivery address provided at the time of purchase was incorrect, misspelt, or unclear in some way; the tracking information still appears as ‘in transit’ or as any status other than ‘delivered’; or if the item was accepted or left at the address provided in accordance with instructions given to the courier.
    • If ‘Authority to Leave’ is given, this is at the buyer’s risk – we do not consider items stolen after delivery as items lost in transit, thus they will not be covered.
    • Freight protection does not cover damage occurring during your own handling and transportation of goods from the location specified as the delivery address on your order to any other location.
    Processing a Free Freight Protection Claim

    In the unlikely event that you believe your order has been damaged beyond repair or lost in transit, you need to notify us as soon as possible by contacting our Customer Care Team via hello@theessenceofhome.co. We will conduct an internal assessment of your case, which will take a minimum of five business days, to determine if your order has been damaged beyond repair or lost in transit. If your claim is successful, you will have your choice of a replacement at no additional cost to you, or a store credit or refund for the value of the item including the shipping costs associated with that item.

    We reserve the right to refuse a claim for a refund or replacement if the item is not, by our definition, faulty, damaged in transit, or lost in transit, or if the item has been correctly delivered as per the customer’s instructions.

    We reserve the right to change the eligibility requirements or discontinue the offer of free freight protection at any time.

     

    06. Cancellations

    You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage. The dispatch processing stage happens after we send you a confirmation that we have received your order. In this case you will receive a store credit voucher or refund in the amount you paid for the product, including shipping.

    After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible.

    We will send your order to you as soon as possible, which often will be within 48-72 hours, therefore requests for cancellations need to be lodged as soon as practicable after ordering. Once items have been dispatched, you cannot cancel them.

    Please note that products described as 'made to order' and/or labeled as 'pre-order now' on the product page cannot be cancelled.

     

    07. Out of Stock Orders

    As some of our pieces are limited edition and handcrafted, suppliers may from time to time run out of stock. In the event that this happens, you may receive an email from us if certain items you've ordered are out of stock after completing your purchase (i.e. paying). If this is the case, we will notify you in the first instance, and inform you of whether 1) the supplier will be making more of the product and 2) the timeframe it will take, should the supplier expect more stock. 

    You may choose to either wait (in which case, it will follow the same conditions as Pre-order items explained above), or we can offer you a full refund. If you receive an email regarding out of stock orders and you would like the full refund, please inform us within 24 hours so we can expedite the process and ensure a smooth transaction.

     

    You had your eyes on these...